When working with clients or prospects, I always relished and appreciated an “Opportunity for Excellence“. What does that mean? It means that when a client or prospect calls with a specific problem that is time sensitive and we, as an organization and team, jump on the problem and work to solve it.
We have had several “Opportunities for Excellence” in the past few months’ with our clientele. On two of them we worked through the Christmas holidays. We have had numerous times where we had several of our colleagues pull “all-nighters” just to respond to a client’s needs. We have met deadlines, pushed ourselves, strived to turn out the best work we could do.
This excellence at my organization can only be exhibited by the members i.e. our employees. When will you have an “opportunity for excellence”? When will you be called upon to deliver success in impossible timeframes and conditions?
Let me end by telling you this. When you go the extra mile for your customer and succeed, you go from being a vendor to being a strategic partner.
Phil Hodsdon, SVP, Sales & Solutions at Bodhtree.
Bodhtree has been adjudged as a winner of the ChannelWorld Premier 100 Awards, 2013, for the third time in a row. Once again, we emerged as a winner among hundreds of worthy nominations that the jury had received from across India. This recognition is for displaying exemplary business practices in a challenging and competitive business environment.
After a stringent evaluation process, a jury comprising of senior and experienced IDG staff screened all entries and announced the winners last week. IDG has invited us to join the exclusive group of winners for a grand celebration and awards ceremony on May 3rd 2013 at Hyatt Regency, Mumbai.
This award is an important milestone for us and reaffirms our commitment towards our partnerships and constant innovation in the IT channel space.
Using spreadsheets to track Opportunities is a cumbersome and time consuming task. Most established and growing organizations today are moving away from traditional approaches of opportunity management and are adopting technology to streamline this process.
One of our esteemed customers also had a similar requirement – they wanted to deploy a web-based, interactive and robust platform to manage their booked and to-be booked opportunities across their process groups spread across multiple locations.
Consolidating those details on a day-to-day basis and generating reports in a presentable format was a huge challenge for the Operations and the Finance team.
As part of the Operations team, we were given a chance to provide a proof of concept to replace the manual process with an automated tool. We had limited time and resources to demonstrate a live working model within 2 weeks.
I had to single-handedly coordinate with team leads across business units to gather the business requirements and work with our team to develop a web based solution on Linux platform in less than 2 weeks.
It gives me immense satisfaction to state that I was able to successfully deploy the tool within the expected timeframe.
Key Features of the tool:
Sunil Vytle is an IT Developer, BSI team
CMMI is a process improvement approach that enables organizations to establish effective processes that ultimately improve their performance.
As part of this appraisal, a total of seventeen critical Engineering and Organization level processes have been assessed across various parameters such as on-time delivery, customer satisfaction ratings, total quality management metrics, etc. Maturity Level 3 indicates that our organization has defined standards, procedures, policies, checklists, tools and methods to conduct business effectively, and has also established processes that are well characterized and understood.
Achieving CMMi Level 3 emphasizes our commitment towards quality and pushes our quality standards to new levels. From my perspective, this enables us to explicitly link our Management and Delivery practices to our customer’s business objectives and exceed their expectations at all times. It not only strengthens our ability to deliver world class solutions, but also allows us to better manage risk and enhance organizational processes.
I am extremely proud to have a team that has helped us build a world class organization and am eagerly looking forward to achieve many more milestones as we continue to grow.