My tryst with Quality, achieving CMMi 3 required phenomenal team efforts!!

 

- A journey of a thousand miles begins with a single step.
Lao-tzu, The Way of Lao-tzu
Chinese philosopher (604 BC – 531BC)

In the technology business quality is paramount in everything you do; it is a primitive component for making customers happy and at the same time building competitive advantage. As I recall my involvement in Bodhtree’s recent CMMi Maturity Level 3 assessment, I would like to share my experiences from the entire journey.

Bodhtree was founded in 1999, with an objective of offering software services and technology solutions to meet complex business challenges of their clients. With this as a mission, it is implicit to win the confidence of our clients by providing them with quality solutions that are best suited for their business needs.

To achieve this goal it is imperative for Bodhtree to improve their QMS (Quality Management Systems), through achieving proven Quality Standards, and the first step in this process is the ISO 9001 accreditation.

As a sequel, Bodhtree got certification of compliance with ISO 9001:2000 in the year 2004 and ISO 9001:2008 in the year 2009. On the ISO certification front, we plan to go for the coveted ISO 27000 SSAE Type – 2 certification in the coming days. Nevertheless one swallow does not make a summer and these baby steps became a harbinger of better days to come for Bodhtree. In this context a requirement for a better Quality Processes & Procedures suggested by another straw in the wind i.e. the rapid growth of the organization, in terms of employee strength, more number of clients, higher turnover, improved work environment, and advanced state–of-the-art technologies. At this point of time (i.e. July 2012) the management took a tenacious & prudent decision to go for CMMi Dev. V 1.3 ML 3 appraisal.

CMMi Dev. V1.3.Ml 3 Appraisal

A purchase order was placed on M/S Prominds in Jan 2012 by our organisation, for Service of Professional Advisory Support of CMMI Dev. V 1.3 ML3. Since then we have crossed several milestones in the journey of getting CMMi Appraisal – like Release of QMS Definition, SQA Reviews, QMS Awareness Trainings, Internal Auditors Training, Appraisal Team Members Trainings, Quiz competitions, Check Point Reviews, Internal Audits, Readiness Reviews and SCAMPI Class A Appraisal Team Training by Mr P.M.Shareef (Lead Appraiser), and finally reached the stage where it was ready for the SCAMPISM Class A Appraisal starting from 28-Jan-2013 to 2-Feb -2013.

During this long journey Bodhtree encountered several challenges in institutionalizing the BCL-QMS (procedures and templates etc…), missed the completion of a few targeted milestones, could not close the audit queries as scheduled, etc. However, during this challenging journey, one optimistic and inspiring trait that we all demonstrated was team work complemented by continued support from top management. Without these encouraging factors, achieving CMMi Level 3 maturity was almost impossible.

On 2-Feb -2013 in the closing meeting, the Lead Appraiser announced “I am pleased to inform you that Bodhtree has been successfully appraised at “CMMI Dev. V1.3 Maturity Level 3”.

On 21-Feb- the CMMi institute approved our appraisal and shared the note given below with our sponsor and Managing Director, Mr. Pal Natarajan:

“The CMMI Institute has accepted SCAMPI appraisal # 19856 for Product Engineering, Analytics & Enterprise Services (PACE) submitted on 02/18/2013. The appraisal is now APPROVED for public use”.

Thanks to all contributors and our relentless effort, today Bodhtree is a CMMi ML 3 company.

Conclusion
Often, survival itself is an achievement. We should not only sustain the Maturity Level 3 rating but also accomplish higher levels of maturity in future.

In this context we should remember the quote from Sardar Vallabhbhai Patel: “it will be folly to ignore realities; facts take their revenge if they are not faced squarely and well. “

Sreedhar Karnam SEPG Head and account manager for multiple accounts at Bodhtree.

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