Financial institutions, historically, have not taken a comprehensive approach to customer management and service, often creating offerings that are tailored more to their strategy rather than the customer’s needs. Today, banks recognize that to be competitive they must react to individual customer requirements for flexible, customized services and products that can be accessed through multiple channels.
Organizations in the financial services industry are increasingly looking to the cloud as a way to help boost their productivity, revenues, returns on technology investments, and customer satisfaction. Bodhtree’s global experience, innovative methodologies and rapid implementation approach along with salesforce.com’s industry-leading cloud computing software solutions offers a powerful combination that helps our clients accelerate the realization of business value of enterprise cloud computing.
My recent experience in implementing Salesforce for a leading multinational bank gave a perspective about banking sector critical internal challenges that is hindering in their business growth.
The client has over 6,600 offices in 80 countries and territories across Africa, Asia, Europe, North America and South America catering to different –financial products and over 60 million customers worldwide.
The client was using spreadsheets to plan, seek approvals and track the progress. They lacked an automated process to track the progress on the documents pertaining to approval system and migration planning. The client needed a single CRM platform that would automate the internal processes with better visibility into critical business data.
Bodhtree defined the robust business rules, workflows and approval processes to automate data migration processes. Predefined workflows helped teams to streamline their migration process.
Our solution enabled their leadership team to track migrations and HR teams to improve resource management. Significantly reduced data analysis time.
Bodhtree is a salesforce.com partner with a rapidly growing practice of over 100+ associates consisting of salesforce.com developers, administrators, and consultants and has extensive experience in consulting and implementing business critical enterprise-wide solutions for its customers. Leveraging deep industry expertise, process capabilities, Bodhtree has successfully delivered over 100 implementations, across industry verticals and geographies. Bodhtree has largest pools of Salesforce experts supported by a dedicated Center of Excellence that focuses on developing innovative solutions, optimizing delivery frameworks, and enhancing user experience, to realize your ‘Customer Company’ vision.