Though the Education sector has seen significant transformation in the last decade, the challenges of high cost, limited reach and quality are still matters of grave concern. The Cloud might just prove to be the catalysts that will enable the sector overcome these barriers. Continue reading “Salesforce to improve collaboration in education” »
This year more companies joined the salesforce analytics and integration ecosystem. The most recent entrant is a well-known technology provider joining the Analytics bandwagon. For enterprises real-time access to business-critical data is very huge, multiple challenges for today’s companies. Data must be integrated across both cloud and on premise applications, and maintain high data quality that is easily accessible. Continue reading “Bodhtree’s Midas tool solving integration challenges for Salesforce CRM users.” »
Service cloud empowers agents to manage customer interactions and ensure successful outcomes that leave customers impressed. Through service cloud, you can reach your customers through their preferred communication channels, for an outstanding customer experience. Service cloud console brings all the foundational data into one place so that you can satisfy your customers with personalized and context sensitive service to drive loyalty. Following are some of the ways that empowers customer interactions. Continue reading “Salesforce.com’s service cloud empowers customer interaction” »
Henry Ford once said, “a business absolutely devoted to service will have only one worry about -profits. They will be embarrassingly large”. It may sound a little simplistic but there is certainly a truth behind this observation.
Good customer service is the lifeblood of any business or organization. Continue reading “How a leading real estate firm transformed its customer experience strategy with Salesforce’s service cloud” »