The out-of-the-box customer support with Service Cloud

Bodhtree Salesforce Service Cloud ServicesIn today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity? Continue reading “The out-of-the-box customer support with Service Cloud” »

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5 Steps to choose Salesforce consulting partner

Salesforce Consulting PartnersOnce you are decided to make the move to Salesforce for CRM. Or possibly you’re already using Salesforce CRM but are looking to take further advantage of the system to generate required ROI. The next big step is figuring out the best way to implement it. Choosing the right business partner is not just about making the implementation process as smooth as possible; Continue reading “5 Steps to choose Salesforce consulting partner” »

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Reduce costs and risks for Data Migrations

Data Migration“Migrations represent 60% of all large enterprise IT projects, and only 60% are completed on time,” according to IDC. Meanwhile, nearly half of enterprise IT budgets are devoted to operating costs, per a recent research study. Organizations need to accelerate innovation and reduce operating expenses to increase their competitiveness or maintain their current market position. Continue reading “Reduce costs and risks for Data Migrations” »

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Organizations are relying on Salesforce1 as their platform of choice

Salesforce1-PlatformHow many of you would be lost without your smartphone, both in your personal life and at work? As per a recent study from Pew Research Center 24% of teens go online “almost constantly,” facilitated by the widespread availability of smartphones. No wonder organizations today are keener on analyzing these facts and making mobile strategy as one of their strategic objectives. Continue reading “Organizations are relying on Salesforce1 as their platform of choice” »

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