Services / Application maintenance

Application Maintenance

Bodhtree’s application maintenance process allows for effective capture, reporting resolution of maintenance requests. The process leverages the global delivery model wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis