When working with clients or prospects, I always relished and appreciated an “Opportunity for Excellence“. What does that mean? It means that when a client or prospect calls with a specific problem that is time sensitive and we, as an organization and team, jump on the problem and work to solve it.
We have had several “Opportunities for Excellence” in the past few months’ with our clientele. On two of them we worked through the Christmas holidays. We have had numerous times where we had several of our colleagues pull “all-nighters” just to respond to a client’s needs. We have met deadlines, pushed ourselves, strived to turn out the best work we could do.
This excellence at my organization can only be exhibited by the members i.e. our employees. When will you have an “opportunity for excellence”? When will you be called upon to deliver success in impossible timeframes and conditions?
Let me end by telling you this. When you go the extra mile for your customer and succeed, you go from being a vendor to being a strategic partner.
Phil Hodsdon, SVP, Sales & Solutions at Bodhtree.