In today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity?
Salesforce’s Service Cloud is your answer! Companies are turning to Service cloud, a complete toolkit to help you manage customer challenges. Connecting every customer, across multiple channels and on any device, was never easier. With its strategic vision, Salesforce Service Cloud puts all the benefits of cloud computing in a simple integrated solution that appeals to users across every channel from call centers to social network and beyond. You can automate service processes, streamline workflows and surface key articles, topics, and experts to transform the agent experience. Built on the Salesforce Customer Success Platform, Service Cloud gives companies a 360-degree view of their customers and enables them to deliver smarter, faster and more personalized service.
What makes Service cloud the right choice?
If you are wondering how Service cloud would benefit your business, here are a few key advantages you get by deploying Service cloud:
- Significant reduction in costs and phenomenal increase in productivity and customer satisfaction.
- Manages high volume social interactions and responds in real time. The platform allows you to prioritize and assign tweets or Facebook messages to the right people at the right time.
- Mobile connectivity enables users to access Service cloud from anywhere and anytime.
- Increases customer loyalty and improves customer retention.
- Provides tools to anticipate customer needs.
With constant improvement, you can expect several updates that help in delivering personalized customer service within any mobile app. For instance, Salesforce’s new service Field service lightning, to be available in the second quarter of the year, aims to provide more customization and accelerate business growth.
Regardless of size and industry, companies are using Service Cloud to transform customer service. That’s because it allows faster and responsive service across every channel. The key business challenge to working productively is to deliver outstanding customer service because eventually customers’ success equals company’s success.