Transform and automate employee engagement

Service-CloudToday, employee engagement is empowering companies to connect with their employees providing social & mobile experiences. As per a recent study by Gallup it is found that 70 percent of employees are disengaged. This means that about 30 percent of employees care about customers, colleagues and the business. Companies must recognize there has been a shift in employee expectations. Continue reading “Transform and automate employee engagement” »

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Social media analytics to gauge brand awareness

Social Media AnalyticsCustomers today are more than just customers where using social networking they influence others and reveal their buying trends. Data is everywhere but the ability to get insights out of it is becoming challenging day-by-day. Social media analytics here plays a critical role in capturing some of the vital clues with respect to the consumer data to make informed business decisions. Continue reading “Social media analytics to gauge brand awareness” »

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