The out-of-the-box customer support with Service Cloud

Bodhtree Salesforce Service Cloud ServicesIn today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity? (more…)

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Reduce costs and risks for Data Migrations

Data Migration“Migrations represent 60% of all large enterprise IT projects, and only 60% are completed on time,” according to IDC. Meanwhile, nearly half of enterprise IT budgets are devoted to operating costs, per a recent research study. Organizations need to accelerate innovation and reduce operating expenses to increase their competitiveness or maintain their current market position. (more…)

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Organizations are relying on Salesforce1 as their platform of choice

Salesforce1-PlatformHow many of you would be lost without your smartphone, both in your personal life and at work? As per a recent study from Pew Research Center 24% of teens go online “almost constantly,” facilitated by the widespread availability of smartphones. No wonder organizations today are keener on analyzing these facts and making mobile strategy as one of their strategic objectives. (more…)

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