Bodhtree Salesforce CRM Implementation for Leading Pharmaceuticals Companies

Increased sales productivity with Salesforce.com

A leading global pharmaceutical company was looking to accelerate its growth, improve cross-divisional collaboration and drive increased productivity so that it could extend its lead in innovation. However, the company was facing challenges in existing ERP system that do not support lead to opportunity management, resulting in poor quality of data collected during sales calls and lack of customer insight. Continue reading “Bodhtree Salesforce CRM Implementation for Leading Pharmaceuticals Companies” »

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How a leading real estate firm transformed its customer experience strategy with Salesforce’s service cloud

Henry Ford once said, “a business absolutely devoted to service will have only one worry about -profits. They will be embarrassingly large”. It may sound a little simplistic but there is certainly a truth behind this observation.

Good customer service is the lifeblood of any business or organization. Continue reading “How a leading real estate firm transformed its customer experience strategy with Salesforce’s service cloud” »

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Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy

The services industry has undergone a sea change in its operational efficiency and response time in meeting customer service SLA’s. Apart from generating revenues enhancing customer experience and retention is paramount in the present day context. Continue reading “Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy” »

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Five Cloud Data Residency Issues That Must Not Be Ignored

• Investigate Data Export Restrictions
• Comply With Export Restrictions on Encryption Technologies
• Understand Host Nation Data Access Laws
• Understand the Nature and Location of the Stored Data
• Review the Data Encryption Options Continue reading “Five Cloud Data Residency Issues That Must Not Be Ignored” »

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