Transform and automate employee engagement

Service-CloudToday, employee engagement is empowering companies to connect with their employees providing social & mobile experiences. As per a recent study by Gallup it is found that 70 percent of employees are disengaged. This means that about 30 percent of employees care about customers, colleagues and the business. Companies must recognize there has been a shift in employee expectations. Continue reading “Transform and automate employee engagement” »

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The out-of-the-box customer support with Service Cloud

Bodhtree Salesforce Service Cloud ServicesIn today’s business environment, everything and everyone is connected to various devices and products. The 24/7 customer support has become a cliche. The next wave in customer service revolution is predicting support. Yes, you fix a problem before it happens. How do you deliver quick and more personalized service to your increasingly connected customers across multiple channels? Research reports indicate that by the year 2020, there will be over 50 billion connected devices. So how does one manage this complexity? Continue reading “The out-of-the-box customer support with Service Cloud” »

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